Appointment

Cancellations

Cancelling an appointment is totally understandable. We ask that you cancel your appointment by calling our receptionists (02 9146 5245) at least 2 hours prior. This allows other patients to utilise the appointment time.

Fees

Bulk billing is available to all valid Medicare cardholders. Our staff will advise you of any costs that might arise from your consultation or treatment.

Patient Results

In most circumstances if your doctor has ordered blood tests or medical imaging patients are required to make an appointment to discuss the results personally. This provides a high standard of medical care and ensures patient confidentiality as it can be hard to identify a person over the phone.

Reminder System

Our Practice is committed to provide preventative care. We may send you a reminder notice (such as SMS, Letter or Phone call) from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let us know at the reception.

Medical Records

Your medical record is a confidential document. All staff at the medical centre respect the privacy and confidentiality of your health information. Medical records are backed up on a regular basis. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this complies with the National Privacy Principles

Contacting your doctor

You may contact your doctor by phone during practice hours. If the doctor is with another patient, a message will be taken and your call will be returned when the doctor is available. Please advise reception staff if your call is an emergency as it may be triaged by the practice nurse.
Alternatively you can E-mail us and we will respond within 1 business day.

After Hours and Emergency

For after hours urgent medical consults, please call National Home Doctor Service (13 SICK). If there is a medical emergency please call 000.

Your rights

If you have a problem we would like to hear about it. Please feel free to talk with your doctor or the receptionist or you may prefer to write to us. We take your concerns, suggestions and feedback seriously. Alternatively you can contact NSW Health Care Complaints Commission on (02) 9219 7444.