- Consultations between 8am -5:30 pm are via appointment with every effort made to see those with urgent needs.
- We also provide walk in services.
- A typical appointment time is 10-15 minutes
- If you feel you require more time than a standard appointment or you have more than one problem to discuss, please book a long appointment.
- Appointments can be made online or call us on 02 9146 5245
CancellationsCancelling an appointment is totally understandable. We ask that you cancel your appointment by calling our receptionists (02 9146 5245) at least 2 hours prior. This allows other patients to utilise the appointment time.
FeesBulk billing is available to all valid Medicare cardholders. Our staff will advise you of any costs that might arise from your consultation or treatment.
Patient ResultsIn most circumstances if your doctor has ordered blood tests or medical imaging patients are required to make an appointment to discuss the results personally. This provides a high standard of medical care and ensures patient confidentiality as it can be hard to identify a person over the phone.
Reminder SystemOur Practice is committed to provide preventative care. We may send you a reminder notice (such as SMS, Letter or Phone call) from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let us know at the reception.
Medical RecordsYour medical record is a confidential document. All staff at the medical centre respect the privacy and confidentiality of your health information. Medical records are backed up on a regular basis. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this complies with the National Privacy Principles
Contacting your doctorYou may contact your doctor by phone during practice hours. If the doctor is with another patient, a message will be taken and your call will be returned when the doctor is available. Please advise reception staff if your call is an emergency as it may be triaged by the practice nurse.
Alternatively you can E-mail us and we will respond within 1 business day.